FAQ's

Can I buy from this website?


No, not at present. At the moment this site is designed to give you information about the wide range of Whiskies available at the World of Whiskies store. It also gives you the opportunity to sign up as a member and once a member you will be able to pre-order a selection of Whiskies. By pre-ordering you will be able to pick up Whiskies at the airport and this is where the moment where the transaction occurs. We are always looking for ways to improve our services please email us with any comments at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Why should I wait to buy my products at the airport?

 

There are many reasons to wait until you get to the airport to buy whiskies, we have a great selection of exclusive products at very competitive prices and our knowledgeable sale staff are always happy to help.

 

What does Retail Travel Exclusive mean?

 

We secure a large number of products that are exclusive to World of Whiskies or to selected travel retailers only - for example, a product might be exclusive to World of Whiskies for a selected period (which will be detailed), or might not be available to purchase anywhere else on the UK High Street.

 

How do I pre-order?

 

To pre-order on this website you will need to sign up to become a member. You will need to input your contact details and your flight and travel details. You will also need to nominate a collection date and collection location at the relevant airport for the products that were ordered. Orders must be placed at least 48 hours prior to departure

 

How do I collect my order?

 

Products are collected at the nominated collection point. For departure you can collect your purchase at the relevant World of Whiskies store past security. If you are flying within the EU or within the UK you have the option of collecting your purchase at the Shop + Collection point on your arrival back into the UK.

 

Where are World of Whiskies stores located?

 

All of our stores are located after security at the following airports: Heathrow Terminal 1 + 5, Gatwick South + North, Stansted, Glasgow and Edinburgh.

 

Hasn't duty-free been abolished?

 

No. See our pricing policy for further explanation of the savings you can make by buying at the airport. Whiskies at duty-free prices are only available to customers travelling outside the European Union (EU)

 

What do you mean by airport prices?

 

Click here for information on airport prices

 

Can I use Shop and Collect?

 

Only customers travelling within the tax territory of the EU can make use of the shopping collection service. Click here for further details.

 

Are there limits on the amount I can buy?

 

There is no restriction on the amount customers can purchase in our stores. Passengers' allowances are dictated by their destination country. Click here for full details of Customs Allowances

 

How can I find out if the products I want are in stock?

 

Please contact our Customer Support Team on +44 (0)1 7844 75509, Monday to Friday 09.00 to 17.00 (excluding bank holidays). We can check availability for you straight away, or call you back with the information. Alternatively, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

What if I change my mind after I've left the airport or something goes wrong with my purchase?

 

Don't worry! You can return anything you've bought at World of Whiskies for any reason within 60 days of purchase for a full refund or replacement click here for more information

 

How much alcohol can I take out of the UK?

 

There is no restriction on the amount customers can purchase in our stores. Passengers' allowances are dictated by their destination country. Click here for full details of Customs Allowances.

 

How much can I bring into the UK?

 

Click here for full details of UK Customs Allowances.