2. The information we collect through the Website & the way we use it
If you give us your personal details when you use the Website, we will inform you of the uses we make of that information at the time we collect it from you.
You may be asked to give us personal details when signing up for a newsletter, special offers, promotions, taking part in customer surveys or providing feedback on various issues relating to Autogrill Retail.
If you are giving us your personal details in the course of subscribing for a service (for example a newsletter / giving feedback), then we will of course use it in order to provide you with that service / responding to your feedback. In addition to these uses, we would also like, to be able to communicate with you on subjects such as travel, travel services, duty free shopping, airport shopping and related offers. However we recognise that not all of our customers like to receive this kind of communication and where Autogrill Retail proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.
We may use your information to send you offers and news about our airport services or products or those of other carefully selected companies which we think may be of interest to you. When we send you any emails confirming your registration, order, subscription, or booking these may include marketing materials which we think may be of interest to you. We do our best to tailor this information so that it will be useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication.
We do also, with a view to improving the Website and the user experience, use some information for the purposes of statistical analysis. However when we do this we anonymise the information so you cannot be personally identified from it.
We may disclose your personal information to others where we are required or permitted to do so by law, or for purposes of fraud prevention or detection, or if you send us any material that is unlawful, offensive, abusive, threatening, defamatory, obscene, discriminatory or infringes the rights of anyone else, in order to prevent you from continuing to do so.
If you are under 16 you must obtain consent from a parent or guardian before providing us with any personal information. All personal information is held in a secure environment.
We shall hold your personal information for as long as necessary in order to provide the relevant service, monitor the service over a reasonable period of time or for as long as may be reasonable given the purpose for which the information is provided or used.
Autogrill Retail collects information about your use of the Website from cookies.
When you enter the Website your computer will automatically be issued with a 'cookie'. A 'cookie' is a small text file that identifies your computer to our server. Cookies in themselves do not identify the individual user, just the computer used.
Autogrill Retail 'cookies' record those areas of the Website that have been visited by your computer, for how long and what activity was undertaken on the Website. We do this so as to understand which are the most popular parts of the Website, and also to improve your experience. For example, cookies that we use ensure that some promotional items, such as pop-ups and overlays, do not appear too many times on the same visit to the Website. We do not collect any data which could be used to identify an individual.
Cookies may be served by third parties on Autogrill Retail behalf.
In addition, we would also like to make you aware that, â€˜persistent' cookies are served on the Website. 'Persistent' cookies usually have a long lifetime as they are 'harvested' and 'refreshed' whenever a user visits a page where the same or a similar cookie is being used.
You are not obliged to accept cookies. You have the opportunity to set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that your experience of using the Website may be impaired as we will be unable to personalise aspects of your use of the Website.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
4. Links to Third Party Websites
Last Updated: March 2009